Help & Contact

Match the complete model name in your phone's Settings to the option on the product page. Words such as Pro, Pro Max, Plus, Ultra and XL matter.

Use our exact phone-model guide, then check the selected model, finish and quantity in your cart. A product photo or collection name does not confirm fit.

Contact us before ordering. Don't select a similar model as a substitute.

Send the phone's model name and the link to the case you want. For personalized products, check the model inside the personalization tool as well as on the product page and in your cart. If they differ, stop and ask us to help.

For fit help, we do not need your IMEI, serial number, passcode or account details.

Check the individual case's construction. “Slim” describes the profile, and some slim cases are also described as impact-resistant.

Our range includes slim polycarbonate shells and dual-layer cases with a rigid outer shell and a cushioned TPU inner liner. Materials, raised edges and other features vary by product and phone model. Choose based on the details for the case you want, or send us its link for help.

No case can guarantee that a phone will avoid damage in every drop.

No. Wireless-charging support does not by itself confirm that a case has magnets for attaching MagSafe accessories.

For magnetic attachment, check that the specific case lists built-in magnets and MagSafe compatibility. Charging also depends on your phone, charger and any attached accessories. If you are unsure, send us the case link and the name of your charger or accessory before ordering.

Check the exact phone model, spelling, photo crop, layout and selected finish before saving or approving your design.

Follow the personalization and review steps shown for your chosen product. If you need a separate design review or have a placement question, contact us before ordering. You can also explore our custom design service.

Personalized and custom-designed items have return restrictions. Review the Return & Refund Policy before purchasing.

Non-clear cases take 1–3 business days in production. Carrier transit is additional and begins after dispatch.

For clear cases, check the specific product's shipping information or contact us for timing. Transit depends on your destination and shipping option; see the Shipping Policy and the information shown at checkout.

If you need an order by a particular date, contact us before purchasing so we can check the specific item.

That status does not confirm carrier pickup. A tracking number can be created while an order is still being prepared.

Check the carrier's tracking page for an acceptance or in-transit update. If the status stays unchanged and you need an update, email us with your order number and tracking number so we can check.

Use the tracking link in your shipping confirmation email. You can also check your customer account for order details.

Can't find the email? Check your spam or promotions folder, then contact us with your order number.

Check your shipping confirmations and order details for another shipment or tracking number. Items listed in separate shipments may arrive at different times.

If there is no separate shipment listed, or an item is marked delivered but missing, contact us with your order number and the name of the missing item.

Cancellation is available only before the individual product enters production. Availability is product-specific.

For a cancellation or a change to your phone model, address or order details, contact us as soon as possible with your order number and request. We need to check the product's current status before confirming what is possible.

Please don't assume a request has taken effect until we confirm it. See the Shipping Policy for the full order-change and cancellation terms.

Email support@shamoscases.com promptly with:

• Your order number
• A short description of what is wrong
• Clear photos of the item and, for shipping damage, the packaging

Keep the item and packaging while we review the issue, and wait for return instructions before sending anything back. See the Return & Refund Policy for the applicable process and reporting deadlines.

Review the Return & Refund Policy, then submit a request through the Return Center or email us with your order number and reason for the request.

Eligibility depends on the product, its condition and the timing of the request. Personalized and custom-designed products have exclusions. Return-shipping responsibility depends on the reason for the return. Please wait for authorization and instructions before shipping an item back.

We process refunds immediately after approval. Your bank or financial institution may take additional time to show the refund in your account.

Returned items are reviewed after receipt and inspection. A return-tracking confirmation alone does not confirm refund approval.

See the Return & Refund Policy for current processing details. For a specific update, email us with your order number and return-tracking information.

Start with our Limited Lifetime Warranty terms and Warranty Registration page. The warranty has registration requirements, a defined coverage period, exclusions, replacement limits and shipping charges.

For a claim, email us with your order number, registration confirmation, clear photos and a description of the issue. The warranty covers eligible case defects; it does not cover damage to your phone. Check the full terms before submitting your claim.