Return & Refund Policy

At Shamo's, we want you to be completely satisfied with your purchase. If you're not happy with your phone case, we offer a straightforward 60-day return policy.

60-Day Return Window

You have 60 days from the date of delivery to return your product for a refund or exchange. Returns must be initiated within this timeframe to be eligible.

What Can Be Returned

Unused products in original condition with all packaging and tags
Defective or damaged items (we cover return shipping)
Wrong item received (we cover return shipping)
Products that don't fit your phone model as described

What Cannot Be Returned

Personalized or custom-designed cases
Products showing signs of use, wear, or damage
Items without original packaging
Products returned after 60 days from delivery

Return Shipping Costs

Defective or wrong items: We cover return shipping costs
Change of mind or fit issues: Customer is responsible for return shipping costs
We recommend using a trackable shipping method

How to Initiate a Return

Personalized products cannot be returned. If you chose to customize your product, please do not submit a return request. Return requests for personalized or custom-designed products will be declined after review. If your customized item arrived defective, damaged, or incorrect, please contact support@shamoscases.com for assistance.

If you did not customize your product, follow the instructions below to request a return. Your item must meet the return eligibility requirements outlined above.

Request a return through your customer account.

Sign in using the email address associated with your order and the six-digit verification code sent to your email.
Select your order and choose the return option for eligible items.
Select the items you want to return, choose a return reason, add any relevant notes, and submit your request.
We'll review your request and respond within 24 hours with the next steps. If approved, we'll provide return authorization and instructions. Submitting a request does not automatically approve a return or issue a refund.
Once approved, ship the item back using the provided instructions.
After we receive and inspect the return, refunds are processed immediately after approval.

If you need help submitting a request, contact support@shamoscases.com with your order number and reason for return. Include photos if the item is defective.

Refund Method

Refunds will be issued to your original payment method. Please allow 5-10 business days for the refund to appear in your account after processing. Original shipping costs are non-refundable unless the return is due to our error or a defective product.

Exchanges

If you need a different size, color, or phone model, contact us at support@shamoscases.com. We'll help you process an exchange. If the new item has a different price, we'll either refund the difference or send a payment request.

Defective Items

If you receive a defective item, please contact us immediately at support@shamoscases.com with:

Your order number
Clear photos of the defect
Description of the issue

We'll arrange a free replacement or full refund, including return shipping costs.

Damaged in Transit

If your item arrives damaged, please contact us within 7 days of delivery at support@shamoscases.com with photos of the packaging and damage. We'll send a replacement at no cost.

Questions?

Contact our support team at support@shamoscases.com for any return-related questions.