Return Center

At Shamo's Cases, we want you to love your purchase. If you're not completely satisfied, we've made returns simple and straightforward.

How to Start a Return

Customized or personalized products cannot be returned. If you chose to customize your product, please do not submit a return request. Return requests for customized or personalized products will be declined after review. If your customized item arrived damaged, defective, or incorrect, contact info@shamoscases.com for assistance.

If you did not customize your product, follow the instructions below to request a return. Your item must meet the return requirements listed on this page.

Request a return through your customer account.

  1. Sign in using the email address associated with your order and the six-digit verification code sent to your email.
  2. Select your order and choose the return option for eligible items.
  3. Select the items you want to return, choose a return reason, add any relevant notes, and submit your request.
  4. Our team will review your request and respond within 24 hours with the next steps. If approved, we'll provide authorization and return instructions.
  5. Wait for approval before shipping your items back, then follow the instructions provided.

Submitting a request does not automatically approve a return or issue a refund. If you need help submitting a request, email info@shamoscases.com with your order number and reason for return.

Need more details? Review our complete Refund Policy for full terms and conditions.

Return Requirements

  • Timeframe: Returns must be initiated within 60 days of delivery
  • Condition: Items must be unused, in original packaging, and in resalable condition
  • Proof of Purchase: Order number or receipt required
  • Return Authorization: All returns require prior approval. Please submit a request through your customer account first.

What We Accept

We accept returns on:

  • Phone cases in original, unused condition
  • AirPods cases and accessories
  • Defective or damaged items (we'll cover return shipping)
  • Wrong items shipped (we'll cover return shipping and send the correct item)

Non-Returnable Items

  • Customized or personalized products
  • Items marked as final sale
  • Products damaged due to misuse or normal wear
  • Items without original packaging or tags

Refund Processing

Once we receive and inspect your return:

  • Refunds are processed immediately after approval
  • Your bank or financial institution may need additional time to post the refund to your account
  • Original payment method will be credited
  • Shipping costs are non-refundable (unless the return is due to our error or a defective product)
  • You'll receive email confirmation once your refund is processed

Exchanges

Need a different design or size? We're happy to help! Contact info@shamoscases.com with your order number and the exchange you'd like. We'll provide instructions for the fastest way to get your new item.

Damaged or Defective Items

If your item arrived damaged or defective:

  • Contact us immediately with photos of the damage
  • We'll provide a prepaid return label
  • Replacement or full refund will be issued promptly
  • No return shipping cost to you

Questions?

Our customer support team is here to help. Reach out anytime at info@shamoscases.com.

Start Your Return

For eligible non-customized products, sign in to your customer account to request a return. We'll review your request and get back to you within 24 hours with the next steps.