Contáctenos | Atención al cliente | Casos de Shamo

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Información de contacto

Los Ángeles, CA
info@shamoscases.com

Horario de apertura

Lunes a domingo, de 8:30 a. m. a 10:30 p. m. (hora del Pacífico)

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Control de calidad integral y precios asequibles.

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Entrega puerta a puerta rápida y cómoda.

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Más de 10 métodos de pago seguros diferentes.

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Servicio al cliente 24 horas al día, 7 días a la semana: ¡estamos aquí y felices de ayudar!

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I am at the post office where the tracking information says my package is being held at the customer's request. The post office employee says you sent two items with the same tracking number and in order for me to collect it, I will need to pay for delivery of the order which I have already paid in full. This item is a gift I need to present at a birthday party tomorrow. I shouldn't have to pay for the delivery, but even if I wanted to, the item has been taken to another post office building where they are telling me they will calculate the cost of said delivery so it can then be returned to this post office branch where I will be required to return tomorrow in order to pay for the delivery and only then will i be able to pick up the item. This is simply unacceptable! I need you to do something to get me my package delivered to my house ASAP as that was what I paid for already!

I emailed you yesterday. Have not heard anything back. The post office is requiring I pay $8.75 to pick up the item I already paid you for. At this point, I'm gonna pay the fee because I need the item immediately. But according to the post office, there is another item with my package. You tried to send both using the same tracking label. The post office is charging me $8.75... So, you need to refund that amount on my card. I am not going to accept credit at your store either.

I will never forget this absolute train wreck of a transaction, and I am already spreading the word as far and wide as I can about your company’s abject failure to do anything right. Calling you incompetent is such an understatement that I won’t insult morons across the planet by including you in their good company.
I have been completely transparent throughout this entire nightmare. I have not asked for anything more than what I already agreed to purchase from you. Yet, you break your word. Promise customer support within 24 hours, and then ignore my two messages sent through your own website… I tried to refuse delivery of just one of the items, but since they share the same tracking number I couldn’t separate one of them from the other one. Basically, you messed up! Accept it or don’t but I encourage you to enjoy your pathetic excuse for a business while you still can, because there is no way that your company survives the way in which you are running it into the ground like the asteroid that killed the dinosaurs. And very much like the dinosaurs, your company is bound to go extinct from this world. Couldn’t happen to any other group of people who deserve it more.

Clyde was awesome to work with on a kindle cover for my daughter-in-law! He was patient with me and made edits as I requested! Item was received very quickly! Definitely recommend this company and she loved it!!! D. Carey

I honestly didn’t expect much but this case surprised me 😅

I got the Rainbow Daisy one and it looks even better in person. The colors are really bright and not faded like some other cases I’ve bought before. It actually fits my phone perfectly and the MagSafe works fine with my charger (was worried about that tbh).

Also feels pretty solid, not super bulky but still protective. I’ve dropped my phone once already (of course lol) and nothing happened.

Shipping was normal, nothing crazy but came in a few days. Overall I’m really happy with it, didn’t think I’d like it this much. Would probably order again 👍

Phone cover was wrong size.

Update: They sent a replacement for no charge, which they didn't have to do. Thanks, guys!

Hi Kristen,

Thank you for your review, and I’m sorry for the confusion with the case size.
I checked your order and saw that the case you ordered is for an iPhone 17. Could you please confirm which phone model you currently have?
If you’re not sure, you can easily check by going to:
Settings → General → About → Model Name on your phone.

Once I have that information, I’ll be happy to help resolve this for you right away.

Best regards,
Clyde
Shamo’s Cases

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